Do Businesses Want E-mail Archiving or More Scalable Messages Stores?

Consider this popular quote from Harvard Business School professor, Thomas Levitt: "People don't want a quarter inch drill. They want a quarter inch hole."

For a variety of reasons, including the high profile FUD of compliance, e-mail messages are now no longer considered temporary. Most mail-server message stores are incapable of scaling to the size that's needed and because the major messaging vendors have been unwilling to open up their information stores , e-mail archiving applications ("quarter-inch drill") emerged.

The classic e-mail archiving application relies on the mail-server message store for short term storage but moves messages of a specified age to a more economical and more scalable repository elsewhere on the network.

But, why should messages have to be moved? Messaging architectures ideally should provide the option of deploying the type and size of repository or database a customer wants. If the messaging vendor's information stores were affordably scalable (the "quarter inch hole"), we wouldn't need e-mail archiving (the "quarter inch drill").

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